IMPORTANT INFORMATION
Eligibility
To be eligible to purchase this Premier Care 3 or 5 year protection programme the goods must be for residential use, in a property which is not let or sublet and you must be a resident of the UK, Northern Ireland or Isle of Man.
Insurer
This cover is underwritten by Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR. Inter Partner Assistance SA is authorised by the Commission Bancaire, Financière et des Assurances (CBFA) in Belgium and regulated by the Financial Services Authority (FSA) in the UK.
Administrator
Policies are arranged and administered by Homeserve Warranties Ltd. Homeserve Warranties Ltd is authorised and regulated by the Financial Services Authority. Our registration number is 311648. You can check the FSA’s register by visiting their website (www.fsa.gov.uk) or telephoning them on 0845 6061234.
Making a claim
Our primary objective in the event of a claim will be the restoration of your furniture, and you should contact us on 0870 320 6614 within 72 hours of the accident arising. We will then offer you a mutually convenient appointment for one of our experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately remove any solid matter and soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.
Exclusions & Limitations (This can be found in the certificate in section 4)
Any claim arising from the following will not be valid:
- Damage caused deliberately by any person or child;
- Wear and tear consistent with the initial quality of the product and the manner in which the product is used;
- Loss of resiliency that is determined within the reasonable limits of the product quality;
- Neglect, abuse, or misuse of the product
- The efects of sunlight, wind, weather, rusting, radiation, building fire, smoke damage, flooding or corrosion upon the product;
- Structural Defects in products that have been manufactured in accordance with a defective design or specification;
- Changes in colour of any part of the product regardless of the cause;
- Stains caused by dye transfer;
- Staining or Accidental Damage to products used in a food preparation area;
- Use of incorrect or inappropriate cleaning products or cleaning methods;
- The removal of any odour even where caused by a stain;
- Damage caused whilst the product is in transit;
- Damage caused by animals (other than animal fluids), birds or insects;
- Costs, expenses or other financial loss in addition to the costs of cleaning, repairing or replacing the product;
- Use of the product in business premises or in residential premises which you let or sublet;
- Use of the product outside the United Kingdom, Northern Ireland, the Isle of Man and the Channel Islands;
- Structural Defects first discovered before the expiry of the manufacturer’s guarantee; and
- Failure of stitching.
Complaints
If you have a complaint, please phone: 0870 320 6614, or email: customer.care@hsweston.co.uk or write to: Homeserve Warranties Ltd, Customer Care Manager, FREEPOST NAT12806, Weston-super-Mare, BS23 3BR, United Kingdom.
We will do our best to resolve the complaint to your satisfaction but if we are unable to do so, you may escalate your complaint to the General Manager of Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom. In the unlikely event you remain dissatisfied we will give you information about referring your complaint to the Financial Ombudsman Service.
Cancellation Clause
You may cancel this insurance and receive a full refund of any premium you have paid provided you have not made a claim or the product has not been treated, by returning to the store where you bought the product together with the sales receipt or invoice and certificate of insurance within 14 days from receipt of your certificate.
Compensation Scheme
This policy is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if the insurer cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation arrangements is available from the Financial Services Compensation Scheme on 020 7892 7300.
These terms apply for the full 3 or 5 years of your Premier Care Policy*. This leaflet contains a brief summary of cover & should not be taken to represent all the terms & conditions contained in the certificate of insurance, a copy of which is available from your retailer or direct from the scheme administrators, Homeserve Warranties Ltd. Cover is governed by English Law. Premier Care does not affect your statutory rights as a consumer. Calls may be recorded for training, security & monitoring purposes.
* Subject to terms and conditions - click here for T+C
Fabric & Leather Upholstery
Your new suite has been manufactured to provide you with the best in comfort and design and provides an attractive focal point to any room.
However, there are many things that may damage your new furniture which can detrimentally affect its appearance.
Your new upholstery can be protected by our Furniture Care Plan for 3 or 5 years, providing peace of mind.
What is covered?
- Stain Cover.
For accidental household spills that result in a stain on fabric or leather components* - Accidental Damage Cover.
For rips, tears & burns*
Fabric untreated and leather excludes mineral oils, glue, soot and corrosive substances including bleach
*Subject to terms and conditions
Cabinet, Dining & Bedroom Furniture
What is covered?
- Accidental Damage Cover.
For heat rings, water marks, scratches and glass breakage
For rips, tears and burns to fabric and leather components - Stain Cover.
For accidental household spills that result in a stain*
For accidental household spills that result in a stain
